Comm100 Live Chat Review: A Powerful E-Commerce Tool
Comm100 Live Chat is a professional live support solution for online businesses. It helps you monitor, track and engage your website visitors in real time so as to increase your conversion rate as well as customer satisfaction.
Comm100 Live Chat provides you with a lot of ways to alter and recreate the chat widget based on your preference. You can choose your preferred chat button style to match your sites; either you can choose from the button gallery created by Comm100 or upload by yourself. Besides, you can have your own logos and banners in the chat interfaces to increase your brand recognition and you can set different language plans for visitors from other countries. It’s like you are making your own artwork and all these will help you create a more personal connection with your visitors before your competitors do.
Tracking and Monitoring
Comm100 Live Chat enables you to track the “footprints” of your website visitors by offering information such as where your web visitors come from, how long they have stayed at your website, which page they are currently viewing, how many times they have come to your site and many more. By analyzing navigation behaviors of your web visitors, you can have a clear picture of who are your potential customers, what kind products they are interested in, so you can be more targeted to serve them, thus increasing your customer satisfaction.
Proactive chat invitation
When you identify your website visitors with great purchasing potential, you may want to reach out to them like in a brick-and-mortar store. As a matter of fact, it is an important point for your website visitors to make a purchasing decision and if you just leave your visitors there without serving or just reactively wait for them to chat with you, chances are you will miss many potential customers.
Comm100 Live Chat enables you to seize every sales opportunity with proactive chat invitation. You can send invitations with greetings or product recommendations to your potential customers. In addition to manual invitation, you can send invitation automatically based on the rules you set with parameters such as time on current pages, visit times, locations, current page URL, etc. It helps you improve your conversion rates while boosting customer service.
Salesforce CRM Integration
Comm100 Live Chat makes it easy for you to seamlessly integrate your live chat system with Salesforce CRM, eliminating the abundant data entry and time-consuming screen switch. By integrating live chat with Salesforce CRM, your sales and support teams can move information such as contacts and leads collected through Comm100 Live Chat directly to Salesforce CRM. You can easily have access to information like their location, search keywords and also chat transcripts etc., so that you can better manage your sales and support workflow and keep up-to-date on any communication via live chat.